FAQS

1. PRODUCT & SIZING

Q: How do I choose the right size jacket for my dog? A: Proper fit is essential for comfort. We recommend measuring your dog's Chest Girth (the widest part behind the front legs) and Back Length. Please refer to the specific size chart on each product page. If your dog falls between two sizes, we always suggest choosing the larger size.

Q: Is the Jumping Activation Ball indestructible? A: While our Jumping Activation Ball is made from durable, non-toxic materials, it is designed as an interactive toy, not a heavy-duty chew toy. We recommend supervised play to ensure the safety of your pet and the longevity of the toy.

Q: Will the Adjustable Car Dog Leash fit my vehicle? A: Yes! Our car leashes feature a universal clip designed to be compatible with most standard vehicle seat belt buckles. It is fully adjustable to keep your pet secure yet comfortable in the back seat.

2. SHIPPING & LOGISTICS

Q: Where is Nova Wardrobe based? A: We are a proudly US-based brand located in Erie, Pennsylvania (16506). Your orders are processed and shipped directly from our Pennsylvania facility.

Q: How long will it take to receive my pet gear? A: Order processing typically takes 1-2 business days. Standard shipping within the US usually takes 3-5 business days. You will receive a tracking number via email as soon as your package is dispatched.

3. RETURNS & HYGIENE

Q: Can I return a pet jacket if it doesn't fit? A: To ensure the health and hygiene of all our furry customers, we only accept returns for items that are unworn, unwashed, and in their original packaging with tags attached. Items returned with pet hair, odors, or stains will not be eligible for a refund.

Q: What if my item arrives damaged? A: Quality is our top priority. If an item arrives defective (e.g., a broken zipper or a malfunctioning toy), please contact us at admin@novawardrobee.com within 48 hours with a photo of the damage. We will prioritize a replacement or a full refund for you.

4. SAFETY & CARE

Q: How do I clean the Waterproof Furry Jackets? A: Most of our jackets are machine washable on a gentle cycle with cold water. We recommend air drying to maintain the integrity of the waterproof coating and the inner fleece lining.

Q: Are the bath brushes safe for sensitive skin? A: Absolutely. Our Soft Safety Silicone Combs are designed to be gentle on the skin while providing a soothing massage. They are perfect for pets with sensitive skin or those who usually dislike bath time.

💡 Pro-Tips for the Store Owner:

  • Sizing Advice: Pet apparel has a high return rate due to sizing errors. I recommend adding a line: "Unsure about the fit? Email us your dog’s breed and weight for a personalized recommendation!"

  • Local Trust: Since you are at 4633 Autumnwood Trail, PA 16506, highlighting your Pennsylvania roots helps build trust with East Coast and Midwest pet owners who value fast, local shipping.

  • Safety First: For the car leashes and interactive toys, always mention "supervised use" to protect your business from liability.